Safe Gambling at Casino Lab

Safe Gambling




Casino Lab Gambling Rating Scores by Components:

  • License power: 100/100
  • Complaints and Dispute Resolution Procedure: 100/100.
  • Responsible gaming policy: 100/100.


Casino Lab license

Genesis Global Limited is incorporated under the laws of Malta (C65325) at registered address 28, GB Buildings, Level 3, Watar Street, Ta’ Xbiex, XBX 1301, Malta.


Casino Lab casino complaints and dispute resolution

Complaints and Dispute Resolution Procedure:

  • Pre-dispute complaints body: customer support (via phone, email or live chat – the response shall be provided within 2 days)
  • Complaints final resolution timeline: 10 days.
  • Dispute process procedure: is explained in the Casino Lab’s T&C.


Casino Lab casino ADR

Approved Alternative Dispute Resolution (ADR) Body: no ADR for Australia players.


Casino Lab casino responsible gaming

Responsible Gaming terms and rules: there is a dedicated webpage which covers the following responsible gaming features:

  • Self-imposed GOer Limits (players are able to set daily, weekly or monthly limits)
  • Closing account
  • Self-exclusion of a player (request to Cool-off).

Reviewer notes: Casino Lab is managed by Genesis Global Limited  and is licensed and regulated by the Malta Gaming Authority with licence number MGA/B2C/314/2015 issued on the 5th August 2016. Complaints resolution procedure is well laid down in detail in Terms and Conditions and involves 2 steps. The Alternative Dispute Resolution body is not available for Australia. Responsible Gaming policy is detailed and lists the available features and additional means of self-control. Conclusion: Casino Lab trustworthiness is classified as Outstanding by our classification, 100 out of 100.


Welcome Bonus at Casino Lab


Welcome Bonus




Welcome Bonus Score: Good, 75/100.

Casino Lab Sign-up Bonus: 100% match bonus up to AU$300 + 300 bonus spins (Reactoonz)

Points by Components:

  1. Estimated bonus value to player: 80/100.
  2. Bonus wagering: 60/100.
  3. Free Spins: 80/100.
  4. Bonus Terms: 80/100.

Estimated value of Casino Lab casino first deposit bonus


  • Match-up (Bonus Value): 100%
  • Free Spins available: yes, 300.
  • Bonus credited automatically: yes

Classification of this casino bonus value to player: Good, 80/100


Casino Lab casino bonus wagering requirements


  • Wagering requirements: 40 times
  • Wagering base: bonus amount, deposit amount and spins, i.e. 40x(D+B) – pretty high.

Casino Lab wagering requirements states that you have to wager the bonus sum 40 times. And it is given 14 days to meet wagering requirements. Classification of Casino Lab casino bonus wagering: Mediocre, 60/100


Casino Lab casino Free Spins


  • Online Slots offered for Free Spins: Reactoonz (30 free spins are instantly credited after the qualifying deposit).
  • Max bet size per spin: AU$0.5
  • Cash-out limit: AU$100.

Classification of Casino Lab casino Free Spins: Good, 80/100


Casino Lab casino Bonus Terms review


  • Min deposit eligible to claim a welcome bonus: AU$10
  • Max bet (stake) when wagering: AU$5.
  • Time to wager bonus: 14 days.
  • Mathematical expectation of return under x40(D+B) wagering terms: negative
  • GOers that deposit via Neteller or Skrill are not eligible for the first four (4) New GOer Welcome Bonuses

Classification of Casino Lab casino bonus terms: Good, 80/100


Casino Games available at Casino Lab


Casino Games


Very good

Casino Games Score: Very good, 87/100

Casino Games Scores by Components:

  1. Software suppliers: 80/100
  2. Composition of the lobby: 67/100
  3. Demo GO Mode: 50/100
  4. Other casino games: 100/100

Slot Software Providers

Number of Slot Software Providers is 14. These are world-famous Quickspin, Microgaming, Pragmatic GO, GO’n GO, Red Tiger, iSoftBet, Yggdrasil, Skywind, Evolution Gaming, Gamomat, Big Time Gaming and Push Gaming.


Composition of lobby


  • Slots filter by provider: yes
  • Slots filter by popularity: yes
  • Slots filter by alphabet: no


Demo play mode


  • Slots GO Free Mode: yes
  • Demo play – basic game features and data available: yes


Other Casino games


  • Table Games available: yes
  • Jackpot Slots available: no


Casino Lab Deposit Methods


Deposit and Withdrawals


Very Good


Casino Banking Score: Very Good, 87/100


Withdrawals time


  • Withdrawal time (Bank Transfer): 4-5 banking days
  • Withdrawals time (Visa and MasterCard): 1-3 banking days
  • Withdrawals timeframes: same day


Withdrawal limit

Withdrawal limit: AU$5,500 per week and AU$22,000 monthly.


Withdrawal Pending Time

Pending time: 48 or more hours

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